Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Request a quote or consultation
• Subscribe to our newsletter or communications
• Engage our services

This information may include your name, email address, phone number, company name, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Communicating with you about your inquiries, projects, or services
• Sending you marketing and promotional communications (with your consent)
• Improving our website and services
• Analyzing website usage and trends
• Detecting, preventing, and addressing technical issues or security threats
• Complying with legal obligations

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context in which we collect it:

• You have given us consent to do so
• Processing is necessary to perform a contract with you
• Processing is in our legitimate interests and not overridden by your rights
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email marketing platforms
• Analytics services
• Payment processors
• Cloud hosting providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Right to Object

You can object to our processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about:

• The categories of personal information we collect
• The sources from which we collect personal information
• The purposes for collecting or selling personal information
• The categories of third parties with whom we share personal information

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

We do not sell your personal information. If our practices change, we will update this policy and provide you with an opportunity to opt out.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please visit our opt-out instructions page or contact us directly.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. SMS Messaging & Data Privacy

How We Collect Your Information

We collect phone numbers from customers who opt-in to receive SMS messages via our "Request a Demo" form at https://novatidecreative.com/book-demo. When you check the "SMS Appointment Reminders & Updates" consent box, you authorize us to collect and use your phone number for SMS communications.

Contact Number: All SMS messages are sent from +1 917-809-5712

What We Use Your Information For

Your phone number is used exclusively to send you:

• Appointment reminders for your demo call
• Service setup updates and progress notifications
• Product information and updates (only if you opt-in to promotional messages)

Data Sharing & Privacy Protection

Your phone number and SMS opt-in information is NOT shared with third parties for marketing purposes. Your data is never:

• Sold to other companies
• Rented to marketing firms
• Shared with affiliates for promotional purposes
• Used for purposes other than those disclosed

We only share your phone number with our SMS service provider (Twilio/HighLevel) to deliver messages on our behalf. These service providers are contractually obligated to maintain the confidentiality of your information.

Data Security

We take reasonable measures to protect your phone number from unauthorized access, alteration, disclosure, or destruction through industry-standard security practices and encryption.

Your Rights

You can:

• Request deletion of your phone number at any time by replying STOP to any SMS from +1 917-809-5712
• Contact us at support@novatidecreative.com to request data removal
• Call +1 917-809-5712 during business hours for assistance

International Users

If you are located outside the United States, additional data protection laws may apply to your information. By opting in to SMS messages, you consent to the transfer and processing of your data as described in this policy.

Opt-Out Instructions

For detailed instructions on how to opt out of SMS messages, please visit our Instructions for Opt Out page.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For opt-out instructions, please visit: novatidecreative.com/instructions-for-opt-out