Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website or email
• Request a quote or consultation
• Subscribe to our newsletter or communications
• Engage our services

This information may include your name, email address, phone number, company name, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Communicating with you about your inquiries, projects, or services
• Sending you marketing and promotional communications (with your consent)
• Improving our website and services
• Analyzing website usage and trends
• Detecting, preventing, and addressing technical issues or security threats
• Complying with legal obligations

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context in which we collect it:

• You have given us consent to do so
• Processing is necessary to perform a contract with you
• Processing is in our legitimate interests and not overridden by your rights
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email marketing platforms
• Analytics services
• Payment processors
• Cloud hosting providers
• Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

Right to Object

You can object to our processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about:

• The categories of personal information we collect
• The sources from which we collect personal information
• The purposes for collecting or selling personal information
• The categories of third parties with whom we share personal information

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

We do not sell your personal information. If our practices change, we will update this policy and provide you with an opportunity to opt out.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please visit our opt-out instructions page or contact us directly.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. SMS and Text Messaging

12.1 Collection of Mobile Phone Numbers

When you opt in to receive SMS messages from us, we collect your mobile phone number and related information (such as your name and the date you opted in).

12.2 Use of Mobile Phone Numbers

We use your mobile phone number to:

• Send marketing messages about our services and promotions
• Send appointment reminders and confirmations
• Provide customer service and support
• Send service-related updates and notifications
• Facilitate lead qualification and estimate processes

12.3 Sharing of Mobile Phone Numbers

We do not sell or share your mobile phone number with third parties for their marketing purposes. We may share your number with:

• SMS service providers who send messages on our behalf
• Customer relationship management (CRM) systems
• Analytics services to measure message effectiveness

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

12.4 Opt-Out Rights

You can opt out of SMS messages at any time by replying STOP to any message or following the instructions on our opt-out page. After opting out, you will no longer receive SMS messages unless you re-opt-in.

12.5 Data Retention for SMS

We retain your mobile phone number and related SMS data for as long as you are opted in to our SMS program, plus a reasonable period afterward to comply with legal obligations and resolve disputes. You can request deletion of your information at any time.

12.6 Security of SMS Data

We use industry-standard security measures to protect your mobile phone number and SMS communications from unauthorized access, disclosure, or misuse.

12.7 Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable laws and regulations.

12.8 Questions About SMS Privacy

If you have questions about how we handle your SMS data, please contact us using the information at the end of this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For opt-out instructions, please visit: novatidecreative.com/instructions-for-opt-out